Strategy implementation in 2014

In 2014, VVO implemented the following strategic priorities:

Increasing supply and shareholders’ value

  • Strong investments: 1,127 apartments under construction
  • Active approach on property repairs and renovations
  • A further increase in operational efficiency
  • Divestments made according to plan
  • IFRS reporting to be launched in 2015

The best solutions for rental housing and a good customer experience

  • A nationwide Customer Service Centre
  • Brand-specific service concepts
  • E-services for customers, such as electronic signatures for tenancy agreements
  • 92% of customers would recommend VVO as a landlord

Sustainable operations and efficient operating models

  • A nationwide Customer Service Centre
  • Leveraging economies of scale: competitive bids
  • Wise energy consumption without compromising on residents' comfort and living conditions

A pioneer in rental housing

  • Launching the Lumo brand
  • French contracting bid: 512 apartments to be completed under the EUR 112 million Hartela contract

A competent and attractive company

  • Employee satisfaction at a high level
  • Honorary mention in the Responsible Summer Job campaign