Strategy implementation in 2014
In 2014, VVO implemented the following strategic priorities:
Increasing supply and shareholders’ value
- Strong investments: 1,127 apartments under construction
- Active approach on property repairs and renovations
- A further increase in operational efficiency
- Divestments made according to plan
- IFRS reporting to be launched in 2015
The best solutions for rental housing and a good customer experience
- A nationwide Customer Service Centre
- Brand-specific service concepts
- E-services for customers, such as electronic signatures for tenancy agreements
- 92% of customers would recommend VVO as a landlord
Sustainable operations and efficient operating models
- A nationwide Customer Service Centre
- Leveraging economies of scale: competitive bids
- Wise energy consumption without compromising on residents' comfort and living conditions
A pioneer in rental housing
- Launching the Lumo brand
- French contracting bid: 512 apartments to be completed under the EUR 112 million Hartela contract
A competent and attractive company
- Employee satisfaction at a high level
- Honorary mention in the Responsible Summer Job campaign